For Families & For Those Who Care

Every family is different. Our non-medical services flex around your real life — from a few hours of companionship to round-the-clock support.

Personal Care

Daily-living support delivered with patience, privacy, and dignity. Our caregivers help your loved one feel refreshed, comfortable, and confident — every single day.

• Bathing, showering, and grooming
• Dressing and personal hygiene
• Toileting and incontinence care
• Mobility assistance and transfers
• Escort services — accompaniment to appointments, errands, and outings so they never navigate busy places alone
• Transportation to community services — senior centers, day programs, volunteer activities, worship, and other local programs

Companion Care

Loneliness can be just as hard as any physical challenge. We provide warm, engaged company — conversation, hobbies, and supervision — so your loved one's days feel full again.

• Conversation and emotional support
• Games, hobbies, and reading together
• Walks and light exercise
• Friendly supervision for safety and peace of mind

Meal Preparation

Nutritious, home-cooked meals planned around dietary needs, medical guidance, and the foods your loved one actually enjoys.

• Menu planning around dietary restrictions
• Grocery shopping and pantry organization
• Cooking, plating, and mealtime company
• Cleanup so the kitchen stays welcoming

Housekeeping

For live-in and daily care, a safe, calm home means keeping up with the whole household — not just a quick tidy. We maintain everyday cleanliness and order throughout the spaces your loved one uses, on a schedule that fits your family. (Routine home care tasks — not heavy lifting, exterior work, or specialized deep-cleaning services.)

• Dusting furniture, shelving, blinds, and reachable surfaces
• Vacuuming carpets and rugs; sweeping and damp-mopping hard floors
• Bathrooms — toilets, sinks, tubs/showers, mirrors, and counters kept clean and sanitary
• Kitchen — counters, sink, stovetop, microwave (as agreed), and appliance exteriors
• Dish washing, dishwasher loads, and putting clean dishes away
• Laundry — wash, dry, fold; ironing when requested; bedding and towel rotation
• Bed making and straightening bedrooms and guest areas
• Emptying trash and recycling bins throughout the home
• Organizing pantries, closets, and living areas to your preferred routines
• Entryways, stairs, and high-traffic spots kept clear and welcoming

Medication Reminders

Friendly, on-time prompts so prescriptions are never missed. (Non-medical: we remind and assist; we do not administer.)

• Daily and as-needed reminders
• Tracking refills before they run out
• Coordinating with family on changes

Transportation

Safe, friendly rides wherever life takes them — and we'll stay alongside through the appointment when you'd like us to.

• Doctor and therapy appointments
• Pharmacy, grocery, and errands
• Family visits and social outings
• Religious services and community events

Respite Care

Family caregivers carry so much. Take a breath. We step in so you can take real time away — for work, medical appointments, errands, travel, rest, or whatever matters — while your loved one stays safe, comfortable, and well cared for at home. From a few hours to longer stretches, you get the break you need; they get consistent, compassionate support.

• A few hours to a full day
• Overnight and weekend coverage
• Vacation and travel relief
• Recovery support after illness or surgery

We invest in people who provide in-home care. Touching Hearts and our SeReniCare family of brands share the same training standards — so staff and partner teams are prepared for real homes, real schedules, and Ohio rules.

DSP training & O.D.D.D. alignment

We train Direct Support Professionals (DSPs) for in-home and community-based work, with content aligned to the Ohio Department of Developmental Disabilities (O.D.D.D.) — including documentation, person-centered planning, community inclusion, and provider responsibilities.

• Role of the DSP in in-home and waiver-funded services
• Health, safety, and reporting responsibilities
• Supporting independence with dignity and respect
• Foundations for serving individuals with developmental disabilities

Core skills & certifications

Hands-on and classroom-style modules help caregivers meet agency standards for non-medical in-home support — from new hires to seasoned staff needing refreshers.

• Communication, observation, and care notes
• Transfers, mobility basics, and safe environment checks
• Emergency awareness and when to escalate
• Medication reminder boundaries (non-medical scope)
• Add-on certifications as required by role or contract

Partner & sister-brand training

The same training pathways we use for Touching Hearts staff can be delivered for our sister companies and vetted partner agencies under the SeReniCare umbrella — one consistent standard across brands.

• Shared curricula for onboarding and compliance updates
• Coordination with partner leads on scheduling and reporting
• Scalable options as partner programs grow
• Single point of contact for training questions

Ongoing education & compliance

Rules and best practices evolve. We provide refresher courses and updates so field teams stay aligned with state guidance and agency policy.

• Annual or periodic refreshers as required
• Policy changes rolled out with clear documentation
• Support for supervisors coaching new caregivers

Ask about training & partnerships